Program – October 2020

Program may change. Check back for updates.

Day 1: Thursday, October 8

8:00 a.m. – 8:30 a.m. Continental Breakfast & Registration
8:30 a.m. – 8:35 a.m. Welcome & Introduction
8:35 a.m. – 9:00 a.m. Keynote Address
9:00 a.m. – 10:00 a.m. Achieving Next Generation 9-1-1 Nationwide
Jay English, Chief Technology Officer, APCO International; Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International

APCO senior staff will orient attendees with their vision for the future of emergency communications. Using a scenario, the presenters will describe how 9-1-1 professionals will use broadband tools to enhance emergency response, and what new ways of thinking will be needed to get us there.
10:00 a.m. – 10:30 a.m. Break
10:30 a.m. – 12:00 p.m. 9-1-1 Practitioner Perspectives
Moderated by Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International; Speakers TBA

Hear from the practitioners — local area directors of 9-1-1 centers — on what they need to achieve the vision of an advanced, broadband-enabled, emergency communications solution.
12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 2:15 p.m. Well-being for 9-1-1 Professionals
Moderated by Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International; Speakers TBA

Working in emergency communications takes its toll. Research has shown that public safety telecommunicators are at an elevated risk of suicidal thinking. This session will explore the impacts of the job and approaches to mitigating the effects of stress in ECCs.
2:15 p.m. – 2:45 p.m. Break
2:45 p.m. – 3:45 p.m. COVID-19 and 9-1-1
Moderated by Jay English, Chief Technology Officer, APCO International; Speakers TBA

The coronavirus pandemic created new challenges for ECCs, making an already difficult job even harder. This session will include information about the measures being taken, best practices and greatest needs for ECCs dealing with COVID-19.
3:45 p.m. – 4:15 p.m. Rethinking RFPs for NG9-1-1
Jay English, Chief Technology Officer, APCO International; Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International

APCO staff will present an RFP template that was developed for use by ECCs, states and 9-1-1 authorities at all stages of progress in deploying NG9-1-1. By focusing on goals such as interoperability and innovation, this approach is intended to increase the chances that ECCs get what they need from vendors.
4:15 p.m. – 4:30 p.m. Closing Remarks

Day 2: Friday, October 9

8:00 a.m. – 8:30 a.m. Continental Breakfast
8:30 a.m. – 8:45 a.m. Welcome & Introduction
8:45 a.m. – 9:45 a.m. Cybersecurity Risks, Case Studies and Options for Public Safety Communications
Jay English, Chief Technology Officer, APCO International

An examination of the cybersecurity risk landscape, recent incidents and root causes, explanation of key elements of cybersecurity, and a discussion about sector-specific threats to ECCs and emergency communications. Discussion will also include how ECCs can benefit from centralized intrusion detection and prevention and associated systems to achieve economies of scale and gain access to multiple resources, and plan for the future.
9:45 a.m. – 10:30 a.m. The Latest on FirstNet's Efforts to Improve Public Safety Communications
TBA

FirstNet is delivering on the vision for interoperable broadband communications with priority and preemption for public safety users. This session will include information on user experiences and FirstNet’s plans for the near future.
10:30 a.m. – 11:00 a.m. Break
11:00 a.m. – 12:00 p.m. A State Perspective on Deploying NG9-1-1
TBA

State officials will describe lessons learned from planning and deploying Next Gen technology across the state.
12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 1:45 p.m. Tech Talks (2)
Beyond Location: Data-Driven Emergency Response
Tracy Eldridge, RapidSOS

Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, public safety agencies have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location. It looks at how ECC managers, supervisors and telecommunicators can utilize data from sources such as Apple, Google, Uber and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train for and use this life-saving data.
Remote 9-1-1
TBA

Several agencies across the U.S. have considered or experimented with remote call-taking and dispatch operations. Hear about real-world use cases and an analysis of the potential benefits and risks.
1:45 p.m. – 2:30 p.m. R&D for Public Safety Communications
TBA

Hear about several projects underway to improve technology used by public safety professionals.
2:30 p.m. – 2:45 p.m. Break
2:45 p.m. – 3:30 p.m. Protecting Public Safety Spectrum
Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International

The spectrum environment is changing – literally and in the regulatory context. This session will include information about the latest policy issues impacting public safety communications systems.
3:30 p.m. – 4:15 p.m. Legislative and Regulatory Developments Impacting 9-1-1
Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International

Major legislation in the United States Congress – the 9-1-1 SAVES Act and Next Generation 9-1-1 funding proposals – has the potential to significantly impact the 9-1-1 community for decades to come. Learn about APCO’s objectives and priorities with these legislative efforts, as well as a brief update on trends and developments in 9-1-1 location accuracy and other topics.
4:15 p.m. – 4:30 p.m. Closing Remarks and Conference Wrap-up