Program 2021

Program subject to change.

Day 1: Tuesday November 2
11:00 a.m.-11:30 a.m. Introduction and keynote
Introduction with APCO President Jason Kern
Featuring a special message from Congresswoman Robin Kelly
Keynote: A Message From FCC Commissioner Nathan Simington
11:30 a.m.-12:00 p.m. APCO Legislative Updates
Mark Reddish, Senior Counsel and Manager of Government Relations, APCO International
APCO’s Senior Counsel will provide an update on key legislative developments impacting Emergency Communications Centers including the PROTECT 9-1-1 Act, 9-1-1 SAVES Act, and the Emergency Reporting Act.
1:00 p.m.-2:00 p.m. ECC Directors Roundtable
Moderated by: Jeff Cohen, Chief Counsel and Director of Government Relations; Mark Reddish, Senior Counsel and Manager of Government Relations.
Panelists: Andrew Dameron, CPE, Director, Denver 9-1-1, Department of Public Safety City and County of Denver; Dominick Nutter, Emergency Communications Director, City of Raleigh Emergency Communications Center; Melissa Alterio, M.S., CPE, RPL, Director of Emergency Communications, Cobb County 9-1-1, Department of Public Safety
Hear from the practitioners – directors of 9-1-1 centers – on what they need to achieve the vision of an advanced, broadband-enabled, emergency communications solution.
2:30 p.m.-3:30 p.m. Tech Talks (2)
Portable Dispatch Platforms for First Responders
Shawn Harris, CCNA, Technical Sales Consultant, AT&T
FirstNet, AT&T Public Safety Sales, and RapidDeploy partner to provide awareness of next generation 9-1-1 Call Handling and Computer Aided Dispatch. When a request for service is delivered to call handling platforms, Computer Aided Dispatch can then be employed to connect the 9-1-1 Dispatcher to information that resides off premise, or in “The Cloud”, as well using LTE to interface with assets in the field. Learning about the opportunity for improved situational awareness by removing data silos across applications is core to this presentation. An additional area of education that will be presented is sharing the real time reflection of GIS updates published to the PSAP’s Esri infrastructure.
Public Safety Grade = Vendor, Network, and Application Layer Diversity and Visibility
Ed Vea, Chief Technology Officer, NGA911
Public Safety Grade – what is it and how is it achieved? In this session we discuss the history of the concept and the realities that have stood in the way of achieving it. Cloud computing, server and application virtualization and Software Defined Networking (SDN) are tools available to experienced engineering teams that can be used to make PSG a reality. Join us to learn more and participate in this important discussion.
4:00 p.m.-4:30 p.m. Tech Talk (1)
How Broadband and Other Technologies Will Impact 9-1-1 and Emergency Response
Mandy Curtis, Specialist, Product Management, L3Harris
4:30 p.m.-5:00 p.m. Emerging Augmented Reality and Internet-of-Things Technology from NIST PSCR's CHARIoT Challenge
Sarah Hughes, NIST PSCR's Open Innovation Team; Scott Ledgerwood, NIST PSCR's UI/UX Portfolio Lead
NIST PSCR recently completed the final evaluation of prototypes from the Challenge Augmented Reality and Internet of Things or CHARIoT Challenge. This session provides an overview of the challenge design, highlights from the final event, and future opportunities for collaboration. Come learn more from the technical lead of the AR contest and the prize manager.
Day 2: Wednesday, November 3
11:00 a.m.-12:00 p.m. Untethering the ECC: ECC Operations from Anywhere
Dave Mulholland, Administrator, Arlington County VA Emergency Communications Center; Doug Campbell, Deputy Director, Alexandria Department of Emergency and Customer Communications; Angelina Cardelas-Reese, 9-1-1 Systems Manager, Arlington County VA Emergency Communications Center
Emergency Communications Centers must remain resilient and provide critical services during significant incidents and events which could adversely affect the ability for employees to operate within the traditional brick and mortar 9-1-1 center. The COVID 19 pandemic provided the catalyst for untethering the 9-1-1 call-taker and dispatcher from the center, allowing these services to be provided remotely. Distributing the emergency communications function provides opportunities but also bring challenges. Alexandria City and Arlington County have made significant advancements in remote ECC operations and will present successes, lessons learned, and tips on how any center can create or expand remote capabilities.
1:00 p.m.-2:00 p.m. APCO Regulatory Updates
Mark Reddish, Senior Counsel and Manager of Government Relations, APCO International
APCO’s Senior Counsel will provide an overview of the public safety issues presently before the FCC, including improvements to 9-1-1 location accuracy, outage notifications, and protecting public safety spectrum.
2:30 p.m.-3:30-pm Tech Talks (2) 
Emergency Telecommunicators Need Access to a Community AED Registry
Richard Price, Founder and President, PulsePoint Foundation and Fire Chief (ret.), San Ramon Valley Fire Protection District
Public safety telecommunicators are a critical link in the cardiac arrest chain of survival. Placing the proper tools in their hands can improve out-of-hospital cardiac arrest outcomes. This presentation will focus on methods to provide proximate AED locations to telecommunicators during call taking. Instead of asking callers if there is an AED nearby during a cardiac emergency, dispatcher centers should strive to have the ability to direct callers to the closest life-saving device. This includes building and maintaining a registry of known locations and having the requisite dispatch system integration to efficiently display nearby locations during call taking and dispatch.
When Next Generation Becomes Now: What’s Next?
Jamison Peevyhouse, Director of Public Safety, RapidSOS; Dave Sehnert, Director of Strategy and Partnerships, NG911, RapidSOS
Today over 5,000 9-1-1 centers have the ability to receive real-time information from connected devices, buildings, and medical databases. With valuable location and additional emergency data automatically delivered to their screens, dispatchers and field responders can provide an expedited, data-driven, and intelligent response. From innovative solutions that empower increased real-time situational awareness to technologies that enhance interoperability across agencies nationwide, attendees will hear about what’s next in NG911.
4:00 p.m.-5:00 p.m. Public Safety Next Generation 9-1-1 Coalition Roundtable
Moderated by: Mel Maier, Captain, Oakland County (MI) Sheriff’s Dept.
Panelists: Keith Kelley, Deputy Chief, Field Operations Bureau, Athens-Clarke County (GA) Unified Government; Mark Reddish, Senior Counsel and Manager of Government Relations, APCO International; Adam Thiel, Deputy Managing Director, Fire Commissioner, OEM Director, City of Philadelphia
The Public Safety Next Generation 9-1-1 Coaltion is a diverse group of stakeholders representing public safety including 9-1-1, fire, emergency medical, and law enforcement professionals who are united behind legislative principles that address the needs and concerns of public safety. Learn about the Coalition’s efforts to pass legislation that enables a nationwide upgrade to Next Generation 9-1-1.
Day 3: Thursday, November 4
11:00 a.m.-12:00 p.m. Updates from the Federal Communications Commission on Efforts to Improve Public Safety Communications
David Furth, Deputy Chief, Public Safety and Homeland Security Bureau, Federal Communications Commission
Hear from representatives of the Public Safety and Homeland Security Bureau about the changing regulatory landscape for public safety communications.
1:00 p.m.-2:00 p.m. FirstNet Authority Roadmap: The Future of the Network, Driven by Public Safety’s Priorities and Tech Trends
Moderated by: Brian Hobson, Senior Director, Roadmap Development, FirstNet Authority
Panelists: Travis Hull, User Experience Domain Lead, FirstNet Authority; Amy Haukeness, Video Communications Domain Lead, FirstNet Authority; Randy Kerr, Situational Awareness Domain Lead, FirstNet Authority; Anu Appaji, Secure Info Exchange Domain Lead, FirstNet Authority
FirstNet staff will be on hand to review recent achievements and describe what to expect in the coming new year for the FirstNet nationwide public safety broadband network.
2:30 p.m.-3:00 p.m. Dealing with 'Next-Generation' Stress in the ECC
Melissa Alterio, Director of Emergency Communications, Cobb County E911; Todd Borowksi, Peer Support Coordinator, Cobb County E911
Deploying new technologies, particularly those that could bring imagery from emergency incidents into ECCs, adds stress to an already stressful job. This session will describe best practices and lessons learned for launching peer support programs specific to 9-1-1.
3:00 p.m.-3:30 p.m. Tech Talk (1)
9-1-1 Data Messaging: Connecting the Dots to Relevant, Actionable Data Resources
Alex Hamlin, Partner Program Manager, Intrado
Public Safety does not need to be intimidated by staggering, seemingly endless, amounts of data now available from a multitude of resources including Internet of Things (IoT) providers. Instead, 911 Data Messaging can be accessed, coalesced and safely delivered to First Responders in the field – all within the existing 911 workflow – to provide greater situational awareness with potentially life-saving results. Join this session to learn how data messaging to 911 enables live messaging between 911 callers or third-party emergency contacts/call centers and 911 telecommunicators in real time, similar to the way that text-to-911 communications occur today. Attendees will appreciate the opportunity to leverage existing system, enabling tech companies to send human-verified data to their center directly, obliterating the need to monitor a separate over-the-top (OTT) application.
4:00 p.m.-5:00 p.m. What Makes Public Safety Cybersecurity Unique?
Dusty Rhoads, Nationwide Governance Associate Director, Cybersecurity and Infrastructure Association
Continued attacks on emergency communications centers (ECCs) have reinforced the need for physical and cyber security. Yet ECC administrators often can’t just install off-the-shelf solutions to meet their needs – but why not? What makes cybersecurity unique for these centers? Join CISA subject-matter experts as they discuss the unique cybersecurity requirements of ECCs and how to articulate those needs to decision-makers to justify the increased support necessary to tailor cybersecurity solutions, processes and staffing to meet requirements. Learn about the unique drivers of public safety cybersecurity, as well as ongoing initiatives to enhance communications cybersecurity governance, interoperability and resiliency.