Program – October 2019


Tuesday, October 8
8:00 a.m. – 8:30 a.m. Continental Breakfast & Registration
8:30 a.m. – 8:35 a.m. Welcome & Introduction
8:35 a.m. – 9:00 a.m. Keynote Address
Diane Rinaldo, Acting Administrator, NTIA
NTIA has a number of responsibilities concerning 9-1-1 and public safety communications. During an interview-style session with APCO Chief Counsel Jeff Cohen, Acting Administrator Diane Rinaldo will offer her perspectives on Next Generation 9-1-1 and first responder communications, including how technologies and federal polices can help provide public safety officials the tools they need to perform their important roles in a secure manner.
9:00 a.m. – 10:00 a.m. Achieving Next Generation 9-1-1 Nationwide
Jay English, Chief Technology Officer, APCO International; Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International
APCO senior staff will orient attendees with their vision for the future of emergency communications.  Using a scenario, the presenters will describe how 9-1-1 professionals will use broadband tools to enhance emergency response, and what new ways of thinking will be needed to get us there.
10:00 a.m. – 10:30 a.m. Break
10:30 a.m. – 12:00 p.m. 9-1-1 Practitioner Perspectives
Moderated by Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International; Speakers: Athena Butler, Director, 9-1-1, City & County of Denver; Jerry Del Valle, 911 Director, Summit County 911 Center; Joel Estes Sr., Executive Director, Adams County Communications Center; Bruce Romero, Executive Director, Arapahoe County E9-1-1 Emergency Communications Service Authority
Hear from the practitioners – local area directors of 9-1-1 centers – on what they need to achieve the vision of an advanced, broadband-enabled, emergency communications solution.
12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 1:50 p.m. Presentation by Verizon – TBA
1:50 p.m. – 2:15 p.m. ASAP-to-PSAP, Driving ECC Efficiencies with Alarm Monitoring Industry
Jay Hauhn, The Monitoring Association
The implementation of the APCO alarm monitoring to emergency communications center data standard streamlines calls-for-service from the alarm monitoring industry. This session will review the technology, detail the benefits and provide an overview of implementation.
2:15 p.m. – 2:45 p.m. Break
2:45 p.m. – 3:30 p.m. Tech Talks (2)
Cybersecurity of Tomorrow - From Detection to Prediction
Eyal Elyashiv, Founder, Cynamics
With the introduction of NG911 technologies, public safety agencies and ECCs depend on digital communication to respond to emergent situations with speed and accuracy. The complex and interconnected networks that support emergency communications centers (ECCs) are no strangers to cyber attacks because attackers see these mission-critical networks as easy entry points to higher-value, better fortified targets. But artificial intelligence (A.I.) is leveling the paying field, helping NG911 network operators predict events before they happen to keep citizens safer and save lives. Join us and learn how artificial intelligent (A.I.) is predicting and preventing attacks to NG911 networks.
DDoS and TDoS – Defending Against the Great Threats
Dan Zeiler, Director of Cyber Security, Motorola Solutions
NG9-1-1 systems are the future of enhanced emergency response services and will be able to ingest voice, text and video. But these IP based networks are also vulnerable to cybersecurity threats. Join us and learn about the most critical threats against NG9-1-1 systems including 9-1-1 denial of service, mobile phone botnets, insider threats, malware propagation and unauthorized connections. Attendees will walk away with a much clearer understanding of just how vulnerable PSAPs are to the cybersecurity threats and what PSAPs can do to fully harden their environments, reduce the threats, and protect emergency response communications.
3:30 p.m. – 4:15 p.m. Updates From the Public Safety Communications Research Program
Public Safety Communications Research Program
4:15 p.m. – 4:30 p.m. Closing remarks
Wednesday, October 9
8:00 a.m. – 8:30 a.m. Continental Breakfast
8:30 a.m. – 8:45 a.m. Welcome & Introduction
8:45 a.m. – 9:45 a.m. Cybersecurity Risks, Case Studies and Options for Public Safety Communications
Jay English, Chief Technology Officer, APCO International
An examination of the cybersecurity risk landscape, recent incidents and root causes, explanation of key elements of cybersecurity, and a discussion about sector-specific threats to ECCs and emergency communications. Discussion will also include how ECCs can benefit from centralized intrusion detection and prevention and associated systems to achieve economies of scale and gain access to multiple resources, and plan for the future.
9:45 a.m. – 10:30 a.m. Tech Talks (2)
How Connected Devices With LTE Can Improve Situational Awareness for the First Responder
Mark Tesh, Director of Product Management, L3Harris
In a world narrowing in on “connected” technology and “smarter devices,” the most critical use case is often overlooked: first responders and communications in emergency situations. With converged LTE Land Mobile Radios, the game has changed on the possibilities for real-time connection, enhanced safety measures, and seamless device integration for on-the-ground communications. Learn more about applications including integration with self-contained breathing apparatus, biometric sensors, and live video streams to inform decision making at the edge. This presentation will provide a look into the life-saving implications, potential, and future of the connected first responder.
Emergency Preparedness, Response & Situational Awareness
Ryan Fields-Spack, Director of Strategy and Policy, AT&T FirstNet Program
Interactive discussion of the FirstNet Response Operations Program, a key component of the Nationwide Public Safety Broadband Network. Discussion includes 2018 success highlights from Hurricane Florence, Hurricane Michael and the California wildfires. The panelists will answer questions from the audience.
10:30 a.m. – 11:00 a.m. Break
11:00 a.m. – 12:00 p.m. Launching a New 9-1-1 Center
Athena Butler, Director, 9-1-1, City & County of Denver
Denver’s new 9-1-1 Combined Communications Center opened on May 21, 2019. Learn about the process getting there, and the new features and capabilities.
12:00 p.m. – 1:00 p.m. Lunch
1:00 p.m. – 1:45 p.m. Tech Talks (2)
Beyond Location: Creating the Internet of Life-Saving Things
Tom Guthrie, VP of Public Safety Operations, RapidSOS
Millions of connected devices collect billions of data points — the challenge is making actionable emergency information available to 9-1-1 and first responders in the field. How can IoT solutions connect users directly to the nation’s public safety infrastructure? In this session, an emergency technology expert will share challenges and solutions for creating the Internet of Life-Saving Things.
IoT and Other Non-traditional Calls Into 9-1-1
John Snapp, VP Technology, Intrado
What is the impact on call-takers, dispatchers and first responders when calls from personal devices, alarm companies, self-monitored alarms and other nontraditional sources arrive in the PSAP? In this session, John Snapp will explain how ESInets provide mechanisms to accommodate these requests for assistance, along with the actionable additional data to be delivered.
1:45 p.m. – 2:30 p.m. The Latest on FirstNet's Efforts to Improve Public Safety Communications
Kim Coleman-Madsen, Senior Public Safety Advisor, FirstNet;
Daryl Branson, State 911 Program Manager, Colorado Department of Regulatory Agencies; Jennifer L. Harder, Senior Director, Product, FirstNet; Jennifer Kirkland, 911 Operations Administrator, Vail Public Safety Communications Center
FirstNet is delivering on the vision for interoperable broadband communications with priority and preemption for public safety users. This session will include information on early adopter experiences and FirstNet’s plans for the near future.
2:30 p.m. – 2:45 p.m. Break
2:45 p.m. – 3:30 p.m. The FirstNet Lab and Experience Center
Jeff Bratcher, Chief Technology and Operations Officer, FirstNet
3:30 p.m. – 4:15 p.m. Legislative and Regulatory Developments Impacting 9-1-1
Jeff Cohen, Chief Counsel and Director of Government Relations, APCO International
Major legislation in the United States Congress – the 9-1-1 SAVES Act and the Next Generation 9-1-1 Act of 2019 – has the potential to significantly impact the 9-1-1 community for decades to come. Learn about APCO’s objectives and priorities with these legislative efforts, as well as a brief update on trends and developments in improving 9-1-1 location accuracy for wireless and multiline telephone systems.
4:15 p.m. – 4:30 p.m. Closing Remarks and Conference Wrap-up